Refund Policy

At Hourglass Effect, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

Please note that certain items may be marked as Final Sale and are not eligible for return or exchange.

For hygiene and safety reasons, the following items cannot be returned unless defective or incorrect:

We offer exchanges based on product availability. If you need a different size or item, please contact us before sending your return.

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

We will work quickly to resolve the issue.

Customers are responsible for return shipping costs unless the return is due to:

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

To initiate a return or exchange, please contact us at:

Please include:

If you haven’t received your refund yet:

If you still need assistance, email us at support@hourglasseffect.com.