FAQ
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and selected shipping method at checkout.
Do you offer international shipping?
Yes! We ship worldwide. International shipping rates and delivery times are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
My tracking says delivered, but I didn’t receive my package.
Please check with neighbors or your local carrier first. If you still can’t locate your package, contact us at support@hourglasseffect.com.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items in original condition with tags attached.
Do you offer exchanges?
Yes, exchanges are available based on product availability.
Are shapewear and intimate items returnable?
For hygiene reasons, certain intimate or shapewear items may be final sale unless defective.
How do I start a return?
Contact our support team with your order number and reason for return at support@hourglasseffect.com.
Sizing & Fit
How do I choose the right size?
Please refer to our Size Guide on each product page for detailed measurements and fit recommendations.
What if I’m between sizes?
If you prefer a tighter sculpting fit, size down. For a more relaxed fit, size up.
Will your shapewear roll down or feel uncomfortable?
Our products are designed for comfort, support, and all-day wear with high-quality stretch fabrics.
Products & Care
How should I wash my items?
We recommend hand washing in cold water and air drying to maintain quality and elasticity.
Are your products true to color?
We do our best to display colors accurately, though slight variations may occur depending on screen settings.
Will items restock once sold out?
Popular items are often restocked. Follow us on social media or sign up for email updates to stay informed.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and other secure payment methods available at checkout.
Can I use more than one discount code?
Only one promotional code can be used per order unless otherwise stated.
Do you offer Buy Now, Pay Later options?
Yes, eligible customers may use installment payment options at checkout.
Contact & Support
How can I contact customer support?
You can reach us anytime at support@hourglasseffect.com.
How quickly will I receive a response?
Our support team typically responds within 24–48 business hours.
Do you work with influencers or brand ambassadors?
Yes! Please contact partnerships@hourglasseffect.com for collaboration opportunities.